Offsight customer Bathsystem is an internationally recognized leader in providing high quality prefabricated bathrooms and kitchens. The company after seeing strong growth in the European market has decided to expand their operations in the United States. They’ve launched a new factory in Houston, TX and are now undertaking major commercial projects in the U.S. These include student housing, healthcare, multifamily and hospitality projects across the country.
As part of their expansion to the United States, Bathsystem decided to implement Offsight’s technology to manage their production, quality, and project delivery and to ensure their investment was a success.
In this case study we discuss how Bathsystem set up Offsight’s software at production launch, and built robust, scalable workflows to track their production of hundreds of bathpods in real time. We review how all quality control, sign-offs and verification can be recorded, monitored and centralized in Offsight for conformance and to track rework. We outline how Offsight’s collaborative and reporting capabilities enable Bathsystem to coordinate with other project stakeholders on major commercial projects, where the on-time manufacturing and delivery of their bathpods and prefabricated products can be crucial to meeting the overall project schedule.
Setting Up Offsight for Production Lanch
By leveraging Offsight’s Management Tool as part of the Production & Quality Tracking feature set, Bathsystem began defining their production workflows for launch. Through the Management Tool each stage of the production process, including work areas or assembly zones,were defined and a specific workflow for each type of prefabricated bathroom was created. At each stage of the process tasks such as quality checklists or instructions to review shop drawings for assembly were identified and linked to the specific product or type of prefabricated bathroom and its specific stage in assembly.
While building these workflows in Offsight, Bathsystem was also able to account for variability in their planned production process. For example, their production process involved certain sub-assemblies which needed to be completed prior to the final product moving on to the next stage and in other cases multiple processes could happen in parallel and tracking was necessary across both of these processes. Within Offsight the team was able to define unique workflows for these use cases and set constraints whereby these sub-assembly workflows or parallel process workflows had to complete before the product could proceed to the next stage.
Once these workflows were defined and set up across all types of prefabricated bathrooms and designs, launching the app to the shop floor was seamless and real time data and production progress tracking could be controlled through Offsight’s mobile app.
Tracking Quality, Conformance and Rework from the Shop Floor
Once live, operators and managers were able to leverage Offsight directly from the shop floor. Unique QR codes for each bathpod were created and linked in Offsight. Operators or quality inspectors on the shop floor could scan QR codes at stations and by bathpod to immediately identify the specific product, its stage of assembly and access dynamic quality and conformance checklists in their Offsight tablet apps.
Once operators and quality inspectors access their dynamic quality checklists they can easily identify assembly issues and errors or complete sign-offs before products ship. Offsight’s Workflow Automation dashboard allows managers to set IF-THEN logic which makes completing these checklists easier and saves overall time for assembly and production activity. All issues that are identified can be tracked in Offsight’s Alerts Dashboard and resolved to track rework and repairs and ensure that all issues are addressed before Bathsystem prefabricated bathrooms ship.
Tracking Project Progress & Collaborating With Stakeholders
As they began to expand their business in the United States, it was crucial for Bathsystem to also ensure that they grow and maintain their customers’ trust. A crucial part of that is being able to provide controlled visibility and real time communication with their customers and stakeholders during active projects. By leveraging Offsight’s Reporting & Auditing feature set along with Offsight’s analytics capabilities Bathsystem was able to achieve that goal.
With Offsight’s automation capabilities daily reports tracking production progress against the overall project schedule, current outstanding quality issues and visual verification and sign-offs can be generated and sent on a daily basis to all project stakeholders. Reports can be customized for each stakeholder so they receive only information they need for their role.
“We expanded our operations to the United States with the objective of making a big impact and bringing our state of the art prefabricated bathroom pods to a large market. We needed to set up our production process for success and scale from the get go. Offsight has been a pivotal part of that process and will ensure that we can deliver on our business goals.”
Riccardo Scionti, President
